Allocation Inquiries

1.How are the sessions allocated?

You need to notify your Performance Manager as early as possible by sending an email and copying the Sourcing Specialist if applicable. You will be expected to keep delivering the Connect sessions and supporting the students for 3 weeks until a replacement is available (Highlighted in the contract you signed). Once the replacement is available, you will receive a notification from your Performance Manager via email with next steps that may include introducing the new Session Lead to the students.

2.What if I want to withdraw from the program?

You need to notify your Performance Manager as early as possible by sending an email and copying the Sourcing Specialist and ND Lead if applicable. You will be expected to keep delivering the Connect sessions and supporting the students for 3 weeks until a replacement is available (Highlighted in the contract you signed). Once the replacement is available, you will receive a notification from your Performance Manager via email highlighting the next steps that may include introducing the new Session Lead to the students.

3.How many sessions will be allocated to me?

The team evaluates multiple data points while allocating the number of sessions to the Session Leads. It is based on your allocation form submission, time slots, preferred days and lastly the number of enrollments in the Nanodegree program. You can see how many sessions will be allocated in the sheet the team sends you before the start date. (Uconnect Dashboard) You can inform the sourcing team if you can handle multiple sessions per week, so they consider this while doing the allocation.

4.Can I change the days of my sessions after allocation?

We try our best to accommodate scheduling for all mentors during the assignment process. Once sessions have been assigned, you will need to check with your Performance Manager to see if making changes to your assigned sessions is possible.

Please keep in mind that rescheduling is not guaranteed, and that we must also account for students' session day/time preferences when creating and allocating the session schedules. Thank you for your understanding.

5.What if a student wants to switch to a different session?

Ask the student to contact support by email ([e-mail]) or through Slack, and you should notify the community moderators of the request.

6.What if a student wants to drop the program?

Ask the student to contact support by email ([e-mail]).

7. What if I have a serious emergency and I can’t conduct my weekly session?

In case of a serious emergency, such as a severe illness that will prevent you from conducting your session, you need to inform your Performance Manager as soon as possible via email. They will work with you to find a substitute for your session. If finding a substitute is not possible, they will work with you to coordinate on rescheduling the session. We understand that emergencies can occur, and we'll do our best to work with you to find a suitable solution.

Please bear in mind that repeated/a pattern of absences and/or missing your session without clear communication can result in your off-boarding from the program. Commitment is very important for us and we expect you to demonstrate strong commitment to the program in order to inspire the students to be committed to their learning journey.

8.There's an issue with my payment, how can I get help?

If you have any questions or concerns related to payments, including payment delays, breakdowns, discrepancies, or any other payment-related issues, we kindly request that you reach out to Udacity Mentor Support via DM on Circle Community. This will help ensure a faster and more efficient resolution to your query.

If you’re not yet on Circle, please join us here to connect with the support team on the Payments Hub channel.