Allocation Inquiries

1.How are the sessions allocated?

The Sourcing Team will send you a Google form to fill with your preferences which includes your preferred Days and Time slots on which you like to take the weekly session(s) along with the number of weekly sessions you can handle. We recommend you to select the maximum number of weekly sessions.  Based on our final enrollment numbers we try to allocate each Session Lead (SL) with an equal number of students in each of their sessions. 

2.What if I want to withdraw from the program?

You need to notify your Performance Manager as early as possible by sending an email and copying the Sourcing Specialist and ND Lead if applicable. You will be expected to keep delivering the Connect sessions and supporting the students for 3 weeks until a replacement is available (Highlighted in the contract you signed). Once the replacement is available, you will receive a notification from your Performance Manager via email highlighting the next steps that may include introducing the new Session Lead to the students.

3.How many sessions will be allocated to me?

The team evaluates multiple data points while allocating the number of sessions to the Session Leads. It is based on your allocation form submission, time slots, preferred days and lastly the number of enrollments in the Nanodegree program. You can see how many sessions will be allocated in the sheet the team sends you before the start date. (Uconnect Dashboard) You can inform the sourcing team if you can handle multiple sessions per week, so they consider this while doing the allocation.

4.Can I change the days of my sessions after allocation?

It’s not easy to do so if the allocation is done, you will need to arrange with the Mentor performance team to check the possibility to do so.

Also, you need to keep in mind that students have been allocated to your session based on their day/ time preferences.

5.What if a student wants to switch to a different session?

Ask the student to contact support by email ([e-mail]) or through Slack, and you should notify the community moderators of the request.

6.What if a student wants to drop the program?

Ask the student to contact support by email ([e-mail]).

7. What if I have a serious emergency and I can’t conduct my weekly session?

In case of a serious emergency, such as a severe illness that will prevent you from conducting your session, you need to inform your ND Lead/ Performance Manager ASAP via email or Slack and they will work to find a substitute for your session.

8. What if I am not able to conduct my session due to a normal emergency?

You’ll need to inform your students at least 2 days before your session by email and on slack that the session is canceled and that you will communicate with them a new date for the make-up session. Please note that a make-up session is mandatory in those situations and not optional. Also you need to notify your ND Lead/Performance Manager about this situation as early as possible so they can be aligned.

Missing your session without any heads up can result in your off-boarding. Commitment is very important for us and we expect you to be an advocate for it in order to inspire the students to commit themselves.

9.What should I do if I need to take a break due to another engagement within the cohort (post onboarding)?

We ask that mentors provide Udacity an advanced notification in case the mentor is planning to take a vacation or otherwise be unavailable so that Udacity can work on an alternate mentor for the students (we request 14 days notice).